We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your purchase, we offer a 60-day refund policy.
Conditions for Refund:
- Request Within 60 Days: You must request a refund within 60 days of the original purchase date.
- Product Condition: The product must be returned to us in its original condition. Any damage to the product may void the refund.
- Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, when requesting a refund.
How to Request a Refund:
To request a refund, please contact our customer service team at [contact email/phone number]. Provide your order details and the reason for your refund request. Our team will guide you through the process.
Refund Process:
Once your refund request is approved, you will receive instructions on how to return the product. After we receive the returned item and verify its condition, we will initiate the refund process.
Refund Options:
- Original Payment Method: If you paid by credit card, debit card, or other electronic payment methods, we will issue the refund to the original payment method.
- Store Credit: Alternatively, you may choose to receive store credit for the refunded amount, which can be used for future purchases.
Exceptions:
Certain products may not be eligible for a refund due to their nature or customization. Any exceptions to this policy will be clearly stated at the time of purchase.
Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [contact email/phone number]. Our customer service team is here to assist you.
Feel free to adjust the details to fit your specific business and products!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.